Shipping Policy

1. Order Processing Times

All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

2. Shipping Rates and Estimates

We offer the following shipping options:

Shipping Method	Estimated Delivery Time	Rate
Standard Mondial Relay	3 to 5 days	[€5.00]
Express Chronopost Delivery	1 to 2 days	[€12.00]
Europe Mondial Relay Delivery	4 to 8 days	[€8.00]
International	5 to 15 days	[€20.00]

3. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number which you can use to check the status of your delivery on the carrier's website. Please allow 24 hours for tracking information to update.

4. Customs Duties and Taxes (For international shipments)

Your order may be subject to import duties and taxes (including VAT) which are incurred once a shipment reaches your destination country. ORIZON7 is not responsible for these charges if they are applied and they are your responsibility as the customer."

5. Delays and Delivery Issues

In case of unusual delay or if you have not received your order within [20] days of the shipping confirmation email, please contact us at [contact@orizon7.com] with your name and order number so we can resolve the issue.